Frequently Asked Questions

We deliver across Ghana. At checkout, enter your City / Town and Region and the delivery price is added to your order automatically, so you pay everything together in one secure Paystack payment.

• GH₵50: anywhere in Greater Accra
• GH₵70: Cape Coast, Takoradi, Koforidua, Ho, Kumasi, Sunyani
• GH₵100: Agona Swedru, Tarkwa, Nkawkaw, Hohoe, Aflao, Techiman, Tamale, Bolgatanga, Wa
• GH₵100: any other town outside Accra

Orders of GH₵1,500 or more get free delivery.

Express delivery within Accra is made within 12 hours. Delivery times outside Accra depend on your location, so please contact us and we will confirm the timing for you.

Yes. You can order and pay at any time, day or night, including Sundays. Our office hours are Monday to Saturday, 9AM to 6PM (GMT). If you order while we are closed, we receive your order and payment straight away and start processing and delivering it from the next opening time. You will see this message on the thank-you page and in your confirmation email.

You can pay securely with a card or with Mobile Money at checkout.

Yes. We supply wholesalers, distributors, beauty salons, retailers and individual business owners. See our Wholesale / Distributors page or go straight to the Partner Application.

We accept unopened items in their original sealed packaging, returned within 7 days of delivery with proof of purchase (your order number). Because hair products are personal-care items, we cannot accept hair that has been opened, unpacked, washed, cut, coloured, installed or worn, unless it is faulty or not what you ordered. Please read our full Refund & Returns Policy.

Contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or a full refund, including any delivery fee.

Approved refunds go back to your original payment method, usually within 7 to 14 business days of approval. The timing can also depend on your bank or Mobile Money provider. Delivery fees are non-refundable unless the return is due to our error.

Yes, unopened items can be exchanged within 7 days, subject to availability. Contact us with your order number to start an exchange.

Call or WhatsApp us on +233 598 233 423 (Mon to Sat, 9AM to 6PM GMT) or email prettydollafrica@gmail.com. We usually reply within 24 hours.

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